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인기자격증CASM인기자격증덤프자료덤프공부자료

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Peoplecert CASM 시험요강:

주제	소개
주제 1	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
주제 2	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
주제 3	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
주제 4	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
주제 5	Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
주제 6	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

 

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최신 PeopleCert DevOps CASM 무료샘플문제 (Q25-Q30):

질문 # 25
Which is NOT a characteristic of Agile Process Improvement?

• A. Conducting regular reviews
• B. Aligning Agile values with processes
• C. Identify and mitigate any constraints affecting the flow of work
• D. Ensures documentation is updated and comprehensive

정답：D

설명：
Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.
A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.
B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.
C . Incorrect. While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.
D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.
Reference:
Agile Manifesto principle: "Working software over comprehensive documentation." Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

 

질문 # 26
Which BEST describes a Microprocess Architecture?

• A. A collection of integrated microprocesses for a successful service management practice
• B. A set of interrelated microprocesses for an effective and efficient service management process
• C. An interrelated collection of microprocesses that support Scrum
• D. An organized structure for developing microprocesses that provide value

정답：B

설명：
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.

 

질문 # 27
Intelligent automation requires which initial element?

• A. Intelligent tools
• B. Resilient technology
• C. Intelligent process
• D. Resilient process

정답：C

설명：
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.

 

질문 # 28
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

• A. The Product Owner
• B. The Agile Practice Owner
• C. The Team
• D. The Agile Service Manager

정답：A

설명：
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

 

질문 # 29
What is a microprocess?

• A. Interrelated activities that take specific inputs and produce specific outputs
• B. All the activities from a customer request to a delivered product or service
• C. A set of activities for delivering an IT service
• D. A distinct activity that can be defined, designed, implemented, and managed independently

정답：D

설명：
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.

 

질문 # 30
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