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Answers about orders, delivery, EMI, warranty and returns — or talk to a human 9am–11pm, 7 days.
Returns & replacement
Last updated 1 October 2026
7-day replacement
If your product has a manufacturing defect, report it within 7 days of delivery and we will replace it with a brand new unit — no questions asked after our QC check.
3-day change of mind
Changed your mind? Unopened products in sealed boxes can be returned within 3 days of delivery for a full refund (delivery charge is non-refundable).
Check before you pay
With cash on delivery you can open the parcel in front of the rider, check the seal and product, and only then pay.
Refunds
Refunds are processed within 3–5 working days to the original payment method — bKash, Nagad, card or bank transfer for COD orders.
Still have a question?Our support team is available 9am – 11pm, 7 days a week.
