How can we help?
Answers about orders, delivery, EMI, warranty and returns — or talk to a human 9am–11pm, 7 days.
Warranty policy
Last updated 1 October 2026
What is covered
All products sold by GadgetGhor carry the official brand warranty stated on the product page (typically 1 year for phones & laptops, 6 months for accessories). Warranty covers manufacturing defects in hardware under normal use.
What is not covered
Physical or liquid damage, burnt or broken parts, unauthorised repair, software issues caused by third-party apps or rooting/jailbreaking, and consumables such as cables and ear tips after 30 days.
How to claim
Bring the device with its invoice (or the digital invoice from My Account) to any GadgetGhor experience store or the brand service centre. Inside Dhaka we offer free pickup — call our warranty desk on 01521-414629.
Turnaround time
Most repairs are completed within 7–15 working days. If a part is not available within 30 days, we replace the unit or offer store credit.
Still have a question?Our support team is available 9am – 11pm, 7 days a week.
