রিটার্ন ও রিফান্ড নীতি
Returns & refund policy
Last updated 1 October 2026
Doorstep freshness check
Check every item in front of the rider. Hand back anything that is damaged, bruised or not fresh and we refund it instantly — cash or to your bKash.
After delivery
Fresh produce, meat and fish can be reported within 24 hours with a photo. Packaged groceries, personal care and household items can be returned unopened within 7 days.
How refunds are paid
Cash refunds are given by the rider on the spot. bKash/Nagad refunds arrive within 24 hours; card refunds within 5–7 working days.
Non-returnable items
Opened baby food, opened personal care products and items bought on clearance cannot be returned unless defective.
Order hotline
01797-506292
8am – 10pm, every day
Customer care
01767-083132
9am – 9pm
Corporate & bulk orders
01521-414629
Sun – Thu, 10am – 6pm
Still need help?
Send us a message and our care team will call you back within 30 minutes.
